Help Center
Find answers to your questions and get the support you need
Quick Help Options
Report an Issue
Submit a technical problem or report a bug in the system
Contact Support
Get in touch with our customer support team for assistance
Course Help
Get assistance with course content or technical requirements
Frequently Asked Questions
Find quick answers to common questions about our platform and services
Getting Started
How do I create an account?
Click on the 'Get Started' button on our homepage, then follow the registration process. Once completed, you'll have immediate access to our platform.
Is there a free trial available?
We do not currently offer free trials. However, you can view our course catalog and preview course details before making a purchase decision.
How do I reset my password?
Click on the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions to reset your password.
Courses & Learning
How long do I have access to a course?
Once enrolled, you have lifetime access to the course materials. You can revisit the content anytime, even after completion.
Can I access course content offline?
Most static content like PDFs and documents can be downloaded for offline reference. However, our AI assistant feature and interactive elements require an internet connection to function properly.
How do assessments work?
Each module typically ends with an assessment quiz. You need to score at least 70% to pass and move to the next module. You can retake assessments if needed.
AI Assistant
What is the AI Assistant?
Our AI Assistant is an intelligent tool that can answer your questions about course content, safety procedures, and technical concepts. It provides immediate support as you work through your courses.
How do I use the AI Assistant?
The AI Assistant is available within your course dashboard. Simply type your question in the chat interface, and the AI will provide relevant answers based on your course materials and safety standards.
Does the AI Assistant work offline?
No, the AI Assistant requires an active internet connection to function as it processes your questions through our secure cloud servers.
Billing & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For corporate clients, we also offer invoice payment options.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee if you're not satisfied with your course purchase. Contact our support team to process a refund.
Are there discounts for multiple course enrollments?
We offer special pricing for corporate training programs and bulk enrollments. Please contact our sales team directly for custom quotes for your organization's needs.
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